As you can imagine, processing 1800 different payrolls for service users each month is a very complex and and time-consuming task, requiring a great deal of concentration and care. In order to facilitate the smooth processing of these important transactions, it has been decided that certain parts of the day will be dedicated to carrying out the processing.

As a result CILNI Payroll Service advice line opening hours are changing

Service users can access general information on the Centre for Independent Living NI website 24 hours a day, 7 days a week. During regular business hours, service users who need more information or assistance can be transferred to a payroll advisor. Live assistance will continue to be available available Monday to Friday but only as follows:

Morning: 10am to 12pm & Afternoon: 2pm to 4pm

Your understanding and cooperation will be greatly appreciated.

You can also contact the CILNI Payroll Service by email or use our out of hours answer phone and a member of the team will get back to you.

Telephone: 028 9064 8546